Privacy Policy

Information We Collect

We only collect what we need to respond to you and deliver our services.

Information you give us

• Contact details you submit through our Get Started, Contact, or support forms, such as your name, email address, business name, industry, and project details.
• Information you share when we onboard your project, including content, images, logins, and assets you provide for your website.
• Billing information processed by our payment providers when you subscribe to a plan (we do not store full card numbers ourselves).

Information collected automatically

• Basic usage data such as IP address, browser type, device information, and the pages you visit, gathered through cookies and analytics tools.
• Performance and security logs from the hosting and monitoring services that keep your site fast and protected.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries, prepare proposals, and onboard new projects.
• Design, build, host, secure, update, and support your website.
• Process subscription payments and manage your account.
• Provide SEO, lead-generation, eCommerce, booking, and automation services you have requested.
• Send service-related messages, and, only if you opt in, occasional updates and insights.
• Improve our website, services, and customer experience, and meet our legal obligations.

How We Share Information

We do not sell, rent, or trade your personal information. We share limited information only when it is necessary to run our business or required by law:

• With trusted service providers, such as hosting, CDN, payment (e.g. Stripe or Square), email, and analytics partners, who process data on our behalf under confidentiality obligations.
• When required by applicable law, regulation, or valid legal process.
• To protect the rights, safety, and property of Jet Black Design, our clients, or the public.
• In connection with a merger, acquisition, or sale of assets, in which case we will notify affected clients.

Cookies & Analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, understand traffic, and improve content. You can manage or disable cookies through your browser settings, though some features may not function as intended without them.

Data Security & Retention

We use reasonable technical and organizational measures, including SSL and firewalls, monitoring, and regular backups, to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as needed to provide our services, maintain your account, and meet legal, tax, and accounting requirements.

Your Rights & Choices

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing messages. To make a request, reach out through our Contact page and we will respond as required by applicable law.

You can unsubscribe from any non-essential email at any time using the link in that message. Service and account messages are necessary to maintain your website and will continue while your plan is active.

Third-Party Links

Our website and the sites we build may link to third-party services. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their policies.

Children's Privacy

Our services are intended for businesses and organizations and are not directed to children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Updates will be posted on this page with a revised effective date, and continued use of our website and services means you accept the current version.